Support
Contact us
Email hello@runstudioai.com and a person replies, usually within one working day (UK hours, Monday to Friday). Tell us your studio's name and the email address you sign in with, and if something went wrong, what you were doing when it happened and a screenshot if you have one.
Signing in to the app
- Which address do I use? Each studio has its own address, for example
yourstudio.runstudioai.com. Type the studio part at the top of the sign-in screen, then your email and password, or tap Continue with Google if your studio signs in with Google. - No account yet? RunStudio accounts are set up by your studio. Ask the studio owner or whoever manages RunStudio at your studio to add you as a staff member; you cannot create an account from the app.
- Forgotten password? Use "Forgot password" on your studio's web sign-in page, or ask your studio to reset it.
- Google sign-in says you're not a staff member. Google sign-in only works for an address your studio has already added. Ask the studio to add that exact Google address.
Notifications
The app asks for permission to send notifications the first time you sign in. If you tapped "Don't allow" and want them back, open your phone's Settings, find RunStudio, and turn Notifications on. You can turn them off the same way at any time.
Billing and cancelling
Your studio's RunStudio subscription is managed by the studio owner from Settings → Manage billing on the web, which opens the billing portal to update a card, download invoices or cancel. Cancelling takes effect at the end of the current billing period. Our 60-day guarantee and the refund terms are in the Terms.
Deleting your account or data
Staff accounts are created and removed by the studio, so ask your studio to remove you, or email hello@runstudioai.com from the address you sign in with and we will delete the account, its sign-in tokens and its push notification tokens within 30 days. Members of a studio who want their data deleted should contact the studio, which controls that data; we will carry out the deletion on the studio's instruction. Full details are in our Privacy Policy.
Something else
Anything not covered here, from a class that isn't showing to a message that didn't send, email hello@runstudioai.com. Include your studio name and we'll look at it with you.