Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of RunStudio ("we", "us", "our"), the software platform that boutique fitness studios use to manage member messaging and class scheduling (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of a studio or other organisation, you confirm that you have authority to bind that organisation, and "you" refers to that organisation.
1. Acceptance of terms
By accessing or using the Service you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, you must not use the Service.
2. The Service
RunStudio provides tools that let a studio message its members (including over WhatsApp and email), schedule and manage classes, take bookings and payments, and run related operational and marketing workflows. We may add, change, or remove features over time. The Service is provided on a software-as-a-service basis and is accessed online; we do not guarantee that any particular feature will remain available.
3. Accounts and eligibility
You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use. The Service is intended for use by businesses and their staff; it is not directed to individuals under 16, and you must be old enough under the laws of your country to enter into a binding contract.
4. Acceptable use
You agree not to:
- use the Service to send spam, or to send messages to people who have not consented to receive them;
- use the Service for any unlawful, fraudulent, harassing, or abusive purpose, or to send content that is illegal, defamatory, or infringing;
- violate the terms, policies, or messaging rules of any third-party platform we connect to (including WhatsApp, Meta, Google, and Stripe);
- attempt to gain unauthorised access to the Service, other users' accounts, or our systems, or to probe, scan, or test their vulnerability;
- reverse engineer, resell, or copy the Service except as permitted by law;
- upload malware or interfere with the integrity or performance of the Service.
5. Studios' responsibilities for member data and messaging consent
As a studio, you are the controller of your members' personal data and we act as your processor, as described in our Privacy Policy. You are responsible for: collecting and holding a lawful basis (including valid opt-in consent, where required) before messaging your members over WhatsApp, email, or any other channel; honouring opt-outs and deletion requests; providing your members with any privacy notices required by law; and ensuring the accuracy of the member data you load into the Service. You must comply with all applicable data-protection, privacy, and electronic-marketing laws, and with the messaging policies of the platforms you use through the Service.
6. Subscription, billing and cancellation
Paid plans are billed in advance on a recurring basis (for example monthly or annually) at the price and cycle shown when you subscribe. Unless stated otherwise, fees are exclusive of applicable taxes, which you are responsible for. Subscriptions renew automatically at the end of each billing cycle until cancelled. You may cancel at any time, effective at the end of the current billing period; cancellation stops future charges but does not entitle you to a refund of fees already paid, except where required by law. We may change our prices on reasonable notice, which will take effect at your next renewal. Payments are processed by our payment provider (see clause 7); failure to pay may result in suspension of the Service.
7. Third-party services
The Service relies on third parties to function, and your use of the Service is also subject to their terms:
- WhatsApp / Meta. Messaging over WhatsApp is delivered through the WhatsApp Business Platform operated by Meta and is subject to Meta's and WhatsApp's terms and messaging policies.
- Google. Staff sign in with Google, and may optionally connect their Google account so the studio can send email on their behalf via Gmail and manage class scheduling via Google Calendar. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- Stripe. Payments and subscriptions are processed by Stripe and are subject to Stripe's terms; we do not store full card details.
- Neon, Vercel and Fly.io. We use these providers for database, application, and webhook hosting.
We are not responsible for the acts, omissions, availability, or terms of third-party services, and your relationship with them is governed by their own agreements.
8. Intellectual property
The Service, including its software, design, and content we provide, is owned by RunStudio and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. You retain ownership of the data and content you upload ("Your Content"), and you grant us a licence to host, process, and transmit Your Content solely to provide the Service. You are responsible for ensuring you have the rights to Your Content.
9. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that messages will always be delivered by the underlying third-party platforms.
10. Limitation of liability
To the fullest extent permitted by law, RunStudio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud.
11. Indemnity
You agree to indemnify and hold harmless RunStudio from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, Your Content, your messaging of members, or your breach of these Terms or of applicable law.
12. Suspension and termination
We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or to protect the Service or other users. You may stop using the Service and close your account at any time. On termination, your right to use the Service ends. We will make your data available for export for a reasonable period as described in our Privacy Policy, after which we may delete it. Clauses that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnity) will survive.
13. Changes to these terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where the changes are material, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
14. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.
15. Contact
Questions about these Terms? Email patrickabcross@outlook.com.