Keep the members you have,
or your money back.
Retention is the part of RunStudio that notices who's drifting before they cancel — and does something about it. Action lists, win-back campaigns, email and analytics, run for you. Connect the booking system you already have, or pair it with Platform.
You find out someone's left when the payment stops.
What's costing you members
- A regular goes from three classes a week to one. Nobody notices for a month — then they cancel.
- The email tool needs someone to write, design and send. So it doesn't get sent.
- Expiring passes and failed payments sit in a report no one opens.
- You know roughly how full classes are. You don't know your retention rate.
- Winning a new member costs far more than keeping one — and the leak is quietly bigger than the funnel.
Everything between a first visit and a renewal.
One module, one price. This is the full list — the same one on the pricing page.
Action lists
Who's drifting, who to message, done for you
Email builder
Designed by chat, sent to the right people
Campaigns
Segment by attendance, lapse or spend and message at scale
Analytics
Fill rate, retention and revenue at a glance
Needs a member list: connect the booking system you already run, or add Platform
Three ways Retention makes you money.
Catch the drift early
Attendance dropping, pass expiring, payment failed — Retention flags it the day it happens and puts the right message in front of the right member.
Win-backs that actually go out
Segment by attendance, lapse or spend and message at scale. Emails designed by chat, sent to exactly who should get them, without you in the loop.
Know your numbers
Fill rate, retention and revenue on one screen, so you can see what's working — and what a one-point improvement in retention is worth.
“If we can't increase your retention or add new customers in 60 days, you get your money back.”
60 days from your first payment. Honoured on request — no forms, no metric small print.
Retention — the questions you're actually asking.
What does it need to work?
A member list with attendance. Connect the booking system you already run — TeamUp, Glofox, Mindbody and others — or add the Platform module, which supplies live member data with nothing to connect.
Does it message my members without asking me?
You choose. Most studios approve the first few campaigns, then let it run. Every message goes out under your studio's name and voice, and you can see everything it sends.
Can I run Retention without Growth?
Yes — every module stands alone at £199/mo, and any two together are £349. Most studios start with Growth and add Retention once the funnel is full.
How does the guarantee work?
60 days from your first payment. If Retention hasn't improved your retention in that time, tell us and we refund your subscription. No forms, no metric small print.